July 16, 2014
We were introduced to HCMS as a result of a reference through our Project Manager. HCMS quickly mobilized and helped assess the situation and summarize its findings. Establishing our time and materials contract with HCMS was a straightforward process. They deployed a number of non-unionized millwrights to site, together with two senior foremen and, initially, one management oversight staff. The senior foremen were very experienced in the industry, having worked for other hydro OEM companies. The HCMS millwrights had been with HCMS for some time and the foremen knew them well and trusted their capabilities. Management staff with which we interacted had practical experience in the field. Other HCMS professionals were made available to the HCMS onsite team on an as-needed basis in order to leverage the knowledge of the entire organization.
HCMS spent the required time once onsite to diagnose issues with respect to the components and the previous installation using precision measurement equipment and make recommendations to Dorena and its Project Management which balanced technical requirements with cost/benefit considerations. HCMS leveraged its internal and external contacts to make outside resources available such as sub-contractor services or specialty machine shops. HCMS worked hand-in-hand with the turbine OEM staff during their mandate to utilize the OEM’s input to resolve installation challenges.
Throughout the process, HCMS consistently demonstrated its focus on good industry practice. The Project was under significant time pressures and HCMS consistently acknowledged the necessary deadlines but advocated to Dorena first and foremost the need to follow proper installation procedures to ensure the longevity of the turbines.
HCMS provided personal attention and a positive working attitude in all of our dealings. We immediately developed a very strong relationship with the main contact and foreman, Regan Lee, who consistently assured Dorena of his personal commitment to the Project. Dorena witnessed Mr. Lee making personal sacrifices beyond the call of duty to ensure that the Project met its critical deadlines. Another foreman, Ben Fox, and the rest of the millwright crew tirelessly worked long, arduous 6 or 7-day weeks to complete the Project. Regan and Rod Graybeal, an HCMS management representative, were very open with Dorena and its Project Manager when answering questions or explaining issues. Dorena staff and its Project Management team attended internal HCMS calls on various occasions to help with the understanding of installation issues encountered and proposed recommendations.
Some of the challenges in the installation seemed insurmountable, but we were amazed at some of the solutions HCMS was able to provide to overcome these hurdles.
Notably, HCMS installed and commissioned our Francis and Kaplan turbines in time to qualify for a state tax incentive which had a materially positive financial impact on our Project.
-Peter Clermont, President